At Wee Critters we are committed to protecting and respecting your privacy in compliance with EU General Data Protection Regulation (GDPR).
This privacy policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This privacy policy applies to the use of our services, our marketing and our customer fulfilment activities.
Privacy Policy
Contents
Who are we?
Wee Critters is a mobile interactive animal education service which operates throughout Northern Ireland and caters for school programmes, groups, events, animal-assisted therapy and more.
Website Information
This website is owned, managed and operated by Wee Critters and created and hosted by Wix.
We are committed to fulfilling our responsibilities under the GDPR legislation and our privacy statement covers the Wee Critters website (www.weecritters.org) only.
If you have any queries about this site, you can contact us on
079 1278 5047 or email hello@weecritters.org.
What type of information does our website collect?
We receive, collect and store any information you enter on our website or provide to us in any other way. We collect the internet protocol (IP) address used to connect your computer to the internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information and methods used to browse away from the page. We also collect personally identifiable information that you submit including name, email, comments, feedback, profile, etc.
Cookies
About Cookies
Wix websites use cookies, which are small pieces of data stored on a site visitor’s browser/device. They are typically used to keep track of the settings users have selected and actions they have previously taken on a site.
Each website can send its own cookie to your browser if your preferences allow it but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites.
How are cookies used?
Many websites do this whenever a user visits to track online traffic.This information is used to make websites work more efficiently, as well as to provide business and marketing information and to gather personal data such as browser type and operating system, referring pages, domain of ISP, etc for the purposes of understanding how visitors use a website. Cookies allow us to tailor our website to your needs and to detect any security threats and abuse. If used alone, these cookies do not personally identify you.
Third party cookies
Please note that when using our website you may notice some third party apps. When you visit a page with content embedded from YouTube or which has a ‘share’ button, you may be presented with cookies from these websites. We have no control of these cookies and you should check the third party websites for more information about these.
Types of cookies
Cookies used by wix websites are outlined below.
FIRST PARTY COOKIES
THIRD PARTY COOKIES
Don't want us to use cookies?
We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by this website or any other websites, you can do so through your browser settings. You can find how to do this in the help function of your browser or visit the web link provided below. In order to find more information on how to do this on the browser of your mobile device, you will need to refer to your handset manual.
More information about cookies
You can find out more about cookies at https://www.allaboutcookies.org/
What type of personal data do we collect?
We collect a range of personal data including name, phone number, email address, company/organisation name, address, brief/relevant medical information relating to the experience, feedback, comments and questions received from you in service-related communications and activities (booking forms, online enquiry form, etc)
We collect personal data for a variety of reasons including marketing communications, in relation to contractual agreements (e.g. bookings), feedback, etc. Personal data is captured electronically, in writing, in person or over the telephone.
When do we collect information about you?
The following are examples of when we collect your personal data.
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When you are using our services.
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When you interact with us through correspondence by phone, social media or through our website.
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When you submit an online enquiry through our website which collects your personal information to allow us to respond and deliver the service.
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When you submit your details to complete a booking form which is used for the purpose of fulfilling your booking.
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When you submit a review, feedback or evaluation of the service
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When you subscribe to our email newsletter and marketing communications.
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When you enter competitions run by Wee Critters.
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When you work in partnership with Wee Critters.
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CCTV covering our property (which is private).
We will endeavour to inform you at the time your data is gathered and to let you know why it is required, what it will be used for, etc.
Why do we collect your information?
We collect non-personal and personal information for the following purposes:
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to provide, operate and deliver the Wee Critters service.
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to provide our customers and users with ongoing customer service and support.
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to contact our users with general or personalised service-related notices, messages and information.
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to create statistical data which may be used to improve our services.
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to comply with any applicable laws and regulations and responsibilities.
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to contact you by post, email or telephone.
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to establish your needs and provide you with assistance.
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to obtain your feedback and opinion on our services.
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to protect users from harm or injury.
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to comply with legal obligations, e.g. prevention or detection of crime.
When will we communicate with you?
We may contact you to notify you regarding your booking, birthday invitations, your enquiry, feedback, to organise financial information or payment, to deliver the service, etc. If you have opted in and consented to receive email communications, you will receive regular newsletters to your email with the purpose of promotion, updates, etc. For the purposes listed, we may contact you via email, phone, text message, social media, post, etc.
How do we store, use, share and disclose data?
All of the personal data processed by us is held within the UK.
Our website is hosted on the Wix.com platform. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
We also use Google platforms for our booking processes and their privacy information can be found in its entirety at https://policies.google.com/privacy
Some personal data may be held in paper and electronic format but will always be managed in a safe and secure manner. We store personal data for as long as we find it necessary to fulfill the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve problems and ensuring that we comply with legal requirements under any applicable laws. This means that we may retain your data for a reasonable period of time after your last interaction with us. When the personal data that we collected is no longer required, we will delete it or dispose of it in a secure manner. In the instance of data being obtained through consent, this will be retained indefinitely. You can, of course, withdraw your consent at any time.
There are instances when we process the data for quantitative purposes but the data is autonomised and no personal attributes remain.
We will ensure that there are effective safeguards and systems in place to ensure that personal information is held safely and securely.
Some areas of our website require you to actively submit personal data, e.g. online forms, email, etc. You will be informed at each of these personal data collection points what data is required and what data is optional.
Disclosure of personal data
We do not share, sell, rent or trade your information. We will not disclose your personal information to any external organisation or person unless there is a legal basis to do so and proper measures are in place to protect the data from unlawful and unauthorised access.
We may employ the services of external organisations to carry out services on our behalf and this may require providing them with access to personal data. These organisations will be legally obliged to keep data secure and process it under our instruction and in line with GDPR.
We will disclose your information if required by law or if we reasonably believe that disclosure is necessary to comply with judicial proceedings, court order or legal process.
We will disclose your information if required by public health services (contact tracing).
We will not supply your information to any other organisation for marketing purposes.
Your rights to your personal data
You have the following rights to your personal data:
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the right to request a copy of your personal data that Wee Critters holds about you.
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the right to request that Wee Critters corrects your personal data if inaccurate or out of date.
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the right to request that your personal data is deleted when it is no longer necessary for Wee Critters to retain such data.
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the right to withdraw any consent, e.g. opting out of email marketing communications.
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the right to object to the processing of personal data, in the case that data processing has been based on ‘legitimate interest’ or direct marketing.
How can you find out what information we hold and withdraw your consent?
Just get in touch and we can amend, update or delete your information at any time.
Email hello@weecritters.org or call 079 1278 5047 to discuss this with us.
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website and can always be found on this communication channel.
We encourage you to check this policy occasionally to ensure that you remain aware of all changes.
This privacy statement was created in 2018 and was updated in July 2019 and December 2021.